Patient Account Representative - Insurance Collections (Las Vegas)

The Cure4TheKids Accountability Creed

We are reliable, trustworthy and act with integrity

  • We stand ready to be counted upon to do the right thing for the health and highest interest of our patients, our team and for the organization.
  • We own and are responsible for our actions and outcomes.
  • We take responsibility for our own work and efforts and do not assign cause or blame toward others for the results we are generating.
  • We hold ourselves accountable for the Patient Experience. We are answerable as individuals and team members for all interactions our patients have with our organization, we are in charge of patient perceptions, across the continuum of care we provide.

We are transparent and open in our communication both individually and as a team.

  • We are open and respectful in our communication. We do not speak poorly of others and bring our challenges and grievances openly to our team and manager.

We are responsible for doing our part for patient outcomes through continuous quality improvement and service excellence

  • We are focused on personal, professional and clinical excellence and improving our skills and awareness as a contributing team member. We are open to feedback and training to improve ourselves and the organization.

If you said yes to all of these questions and feel you can add to our culture, please keep reading?

Important/Critical to the interview process to be considered for our team:

The following Accountability Creed is a crucial part of our culture and interview process. We consider our initial interactions as a mutual interview. Are you right for us and are we right for you. Be prepared to speak about how you feel about being part of a culture that embodies this creed. If in the initial phone interview, when you are asked to share your thoughts about the Accountability Creed, if you are unclear or do not recall reading it, you will not proceed in the interview process.


Are you an exceptional Patient Account Representative who absolutely thrives on being part of an accountable team? Can you dedicate yourself to being part of a team serving the needs of children and their families? Do you bring the highest standards of integrity and professionalism to your team? Do you thrive in an environment where you are valued and appreciated for who you are, how hard you work and for that something special you bring to the teams you choose to work with? Are you looking for an organization that offers competitive compensation and one of the broadest and most comprehensive benefit packages available in the field of healthcare?

This is a role that requires a multi-disciplinary team approach to solving problems and patient challenges. We frown upon elitists who often use the phrase "that's not my job" or "someone else can do it". The primary goal is to bring the best patient care and experience for our area's sickest children, not about feeding anyone's ego.

Responsible for contacting payers and patients, correcting, resubmitting, and appealing claims as necessary. This is a non-exempt hourly position that reports director to the Business Office Manager.

Insurance collections duties typically include but are not limited to the following:

  • Answer inquiries from insurance companies
  • Follow and report status of delinquent accounts; documenting each actions with clear notes
  • Perform various collection actions including contacting payers, correcting and resubmitting claims to third party payers, and submitting medical records upon request.
  • File claim appeals.
  • Process and submits secondary claims.
  • Identify and report denial and error trends through preparation and analysis of monthly analytical reports.
  • Submit Write-off and adjustment requests (WARs)
  • Investigate and submit Refund Requests (RR)
  • Participate in educational activities and attends monthly staff meetings.
  • Maintain strictest confidentiality; adhere to all HIPAA guidelines/regulations
  • Submit KPI/monthly reports as directed by supervisor
  • Perform other duties as directed

COMPENSATION RANGE: $18.00 - $20.00

Interested in Applying?

Click the button below and you'll be directed to our online application portal then click apply now in the top right corner.