Help Desk Technician I (Las Vegas)
WHAT IT TAKES TO BE PART OF OUR TEAM
Are you an exceptional Help Desk Technician who absolutely thrives on being part of an accountable team? Can you dedicate yourself to being part of a team serving the needs of children and their families? Do you bring the highest standards of integrity and professionalism to your team? Do you thrive in an environment where you are valued and appreciated for who you are, how hard you work and for that something special you bring to the teams you choose to work with? Are you looking for an organization that offers competitive compensation and one of the broadest and most comprehensive benefit packages available in the field of healthcare?
This is a role that requires a multi-disciplinary team approach to solving problems and patient challenges. "That's not my job" or "someone else can do it" is not in our team vocabulary because we are here to be of support to each other. The primary goal is to bring the best patient care and experience for our area's children.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Help Desk Technician I duties typically include but are not limited to the following:
a) Diagnoses and resolves end-user software, hardware and network issues.
b) Document help desk requests and resolutions in ticketing software.
c) Track and inventory hardware.
d) Maintain users in Active Directory and in Microsoft Office365.
e) Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware and configuring systems and applications.
f) Sets up and assists in the configuration of end-user desktop hardware, mobile phones, software and peripherals.
g) Setup mobile phones and devices as required.
h) Other duties as assigned.
Interested in Applying?
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